FAQ

We don’t just make cookies—we create an experience. Our cookies are thick, soft, and melt-in-your-mouth, with a cake-like texture you won’t find anywhere else. We use premium, real ingredients, bake fresh daily, and package them carefully to arrive at your doorstep just as fresh as the moment they left our oven.

Right now, we focus on perfecting our classic, premium cookies. However, we’re always working on new recipes! If you’d love to see gluten-free or vegan options, join our email list to be the first to know when we release them.

Our cookies are baked fresh and ship the same day whenever possible. They stay soft and delicious for 5-7 days at room temperature if kept in an airtight container. For long-term freshness, freeze them for up to 3 months and warm them in the microwave for 10-15 seconds before enjoying!

We package each cookie in a sealed, protective parchment and place them in a sturdy mailer box, which is then cushioned inside a shipping box to prevent breakage. Our shipping method ensures your cookies arrive fresh, not stale or crumbled.

Orders placed before 12 PM (EST) ship same-day (Monday-Friday)! Orders placed after that will ship the next business day.

🚚 Shipping Times:

• Standard Shipping: 2-5 business days
• Expedited Shipping: 1-2 business days (extra cost)
• Local Pickup (If available): Same day

Once your order ships, you’ll receive a tracking number via email so you can follow its journey.

Yes! We specialize in corporate gifts, event favors, and bulk orders. Whether you need cookies for a wedding, birthday, or client appreciation gifts, we’ve got you covered.

📩 Email Justin@NJsBakehouseky.com for custom pricing & options.

Yes! Join our Sugar Cloud VIP Club and get:
✅ Exclusive discounts & first access to new flavors
✅ Free shipping on all future orders
✅ Bonus free mini cookies with every subscription box

Subscribe today and get 20% off your first month!

We take great care in packaging our cookies, but if they arrive broken or damaged, we’ll send a replacement—on us! Just email us at Justin@NJsBakehouseKy.com with a picture of the damaged cookies, and we’ll make it right.

Each Sugar Cloud cookie is a thick, pillowy dream, measuring 2.25 inches wide and nearly an inch tall—because we believe cookies should be just as soft, fluffy, and satisfying as they are delicious. ✨

Unlike flat, ordinary cookies, ours are tall, rich, and melt-in-your-mouth soft—baked to perfection with a slightly crisp edge and a warm, cake-like center. Think the perfect balance between a cookie and a bakery-style dessert bite.

Warning: They may be small in size, but they’re BIG in flavor… and dangerously addictive. 😉🔥

We guarantee you’ll love them! If you don’t, let us know within 7 days, and we’ll either replace your order or issue store credit. No hassle, no risk.

Once an order is placed, it enters processing immediately to ensure fast shipping. However, if you need to make changes, contact us at Justin@NjsBakehousely.com within 30 minutes of ordering, and we’ll do our best to accommodate!

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.