Frequently Asked Questions
What makes Sugar Cloud Cookies different than any other cookie?
These aren’t just cookies—they’re Sugar Clouds. Pillow-soft, thick, slow-baked with love, and crafted to melt in your mouth. We tested dozens of recipes so you don’t just taste sweetness—you feel joy, nostalgia, and comfort in every bite.
Do you have gluten-free, vegan, or allergen-friendly options?
Right now, we focus on perfecting our classic, premium cookies. However, we’re always working on new recipes! If you’d love to see gluten-free or vegan options, join our email list to be the first to know when we release them.
How long do the cookies stay fresh?
Sugar Cloud Cookies stay soft and delicious for 7–10 days in their sealed packaging. Want to stretch the magic? Pop them in the freezer and warm them up later—they come back to life like they were baked that morning.
How do you ensure cookies arrive fresh and intact?
We pack every box like it’s headed to Grandma’s house. Cookies are sealed, cushioned, and shipped in protective packaging designed to keep them fresh and whole, no matter how far they travel.
When will my order ship? How long does shipping take?
Orders usually ship within 2–4 business days. Once shipped, most boxes arrive in 1–3 days, depending on location. We bake fresh to order—so your cookies go straight from oven to doorstep.
Do you offer bulk or corporate orders?
Absolutely! Whether it’s a party, celebration, or client gift, we love big batches. Visit our Special Orders page to tell us what you need—we’ll make sure your event is unforgettable.
Do you have a rewards program or subscription box?
Yes! Join our monthly Bakehouse Subscription Boxes and get sweet surprises, new flavors, and early access to seasonal drops. Plus, earn points for every purchase with our loyalty program—so the more you snack, the more you save.
What if my cookies arrive damaged?
We take great care in packaging our cookies, but if they arrive broken or damaged, we’ll send a replacement—on us! Just email us at Justin@NJsBakehouseKy.com with a picture of the damaged cookies, and we’ll make it right.
How big are your cookies?
Each Sugar Cloud cookie is a thick, pillowy dream, measuring 2.25 inches wide and nearly an inch tall—because we believe cookies should be just as soft, fluffy, and satisfying as they are delicious. ✨
Unlike flat, ordinary cookies, ours are tall, rich, and melt-in-your-mouth soft—baked to perfection with a slightly crisp edge and a warm, cake-like center.
What if I don’t like the cookies?
We guarantee you’ll love them! If you don’t, let us know within 10 days, and we’ll either replace your order or issue store credit. No hassle, no risk.
Can I cancel or modify my order?
Once an order is placed, it enters processing immediately to ensure fast shipping. However, if you need to make changes, contact us at Support@NjsBakehousely.com within 30 minutes of ordering, and we’ll do our best to accommodate!
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Google Pay, and Apple Pay. Checkout is secure, fast, and built for busy cookie lovers like you.
“Still need help? Email Support@NJsBakeHouseKy.com or use our contact page.”